My Worst Night Ever
We’ve all had bad nights in the industry. The kind of night where everything goes wrong and there seems to be no end in sight to the disaster you find yourself in. Your mind races; you can feel the sweat beads begin to form on your forehead. But what happens when your bad night affects others? Even worse, hungry others who have made reservations!
My Worst Night Ever features horror stories straight from hospitality industry professionals who recount for us the worst night of their career – a night that will forever be embedded in their minds. As you will see, many factors can contribute to a borderline meltdown. However, even the worst of nights can transform into great learning experiences and even create a tighter bond among staff and associates.
Joe Manzella, Proprietor, TAPS Fish House & Brewery and The Catch
We had just completed being “ground zero” for the 2002 Angels’ playoffs and magical World Series run. The Catch had successfully executed serving thousands of guests, celebrities, media and players in what was nothing short of a miracle for a restaurant that had been open less than two months. So when we looked at the event calendar and saw that the Rolling Stones were playing at Angel Stadium, why worry? We were going to snooze our way through that three hour rush, because we had just been on a three week tear Read more »
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