When:
August 19, 2020 @ 11:15 am – 12:15 pm America/Los Angeles Timezone
2020-08-19T11:15:00-07:00
2020-08-19T12:15:00-07:00
Where:
Virtual Events
Cost:
Free
Contact:
FD
Never Have I Ever: A Q&A on Transforming Guest Experience Post COVID-19
2:15 p.m.-3:00 p.m. EDT
The brand leaders from bartaco and First Watch walk into a bar (read: webinar). What follows is a rapid-fire Q&A, led by Mike Vichich, CEO and Co-founder of Wisely. Expect the unexpected as these industry giants reveal the tough calls they’ve had to make in recent months and how they’re returning growth through means they never thought possible. Topics to be covered:
- How bartaco pivoted it’s lifestyle brand to primarily off-premise
- Learnings from First Watch after rolling out multiple major tech platforms in a matter of weeks
- What the future guest experience looks like for both brands—and the tools they use to deliver personalized hospitality
- How each juggles swift decision making with a mix of data/insights and gut
